Revolutionizing Business Growth: A Conversation with Kristen Kramer | RR256

Janice Porter: 00:00:00

Hi, everyone, and welcome to this week's episode

Janice Porter: 00:00:03

of relationships rule. My guest this week is Kristin Kramer, who

Janice Porter: 00:00:09

is the founder of bold moves boss. She is an expert coach and

Janice Porter: 00:00:14

consultant specializing in the convergence of time tech and

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talent to revolutionize the way entrepreneurs approach business

Janice Porter: 00:00:22

growth. And boy, there's questions I have for her for me,

Janice Porter: 00:00:26

because I do everything myself. And really, I don't need to do

Janice Porter: 00:00:30

everything myself. And I think Kristen is the girl to ask

Janice Porter: 00:00:33

because she has a lot of answers. Her routes are in a

Janice Porter: 00:00:37

virtual assistant agency, she owned one or is does still own

Janice Porter: 00:00:41

one. I'm not sure we'll get into that. And she what I love is I

Janice Porter: 00:00:47

saw this on your I think it was on your website, Kristen, that

Janice Porter: 00:00:51

you are the anti cookie cutter consultant. And so I want to

Janice Porter: 00:00:55

start there. So first of all, welcome. Welcome to the show.

Kristen Kramer: 00:00:59

Yeah, thank you, Janice, I am so excited to be on

Kristen Kramer: 00:01:02

your show today and hope that you know your listeners get a

Kristen Kramer: 00:01:06

lot out of this and just appreciate the opportunity.

Kristen Kramer: 00:01:10

Yeah, so anti cookie cutter. And this, this is really a core

Kristen Kramer: 00:01:15

philosophy of philosophy of mine that I have followed since I

Kristen Kramer: 00:01:19

started my business in 2011. But it really, really bubbled up to

Kristen Kramer: 00:01:25

the surface and become became a center point for me sort of a

Kristen Kramer: 00:01:30

focal point in the last three years or so. Because I've

Kristen Kramer: 00:01:35

watched a lot of programs that have just amazing marketing. I

Kristen Kramer: 00:01:42

mean, I'm jealous of the marketing. And you know, they

Kristen Kramer: 00:01:46

give you this, you know, process that you're supposed to follow,

Kristen Kramer: 00:01:52

right the framework, and they promise, big results, right, big

Kristen Kramer: 00:01:57

money for this big money, big money. And I've been both on the

Kristen Kramer: 00:02:02

receiving end of it and witness to other entrepreneurs sort of

Kristen Kramer: 00:02:05

experiencing this, right. So, you know, what happens is, we

Kristen Kramer: 00:02:11

get into these programs that are a cookie cutter solution, they

Kristen Kramer: 00:02:14

probably worked really well for the person that selling them,

Kristen Kramer: 00:02:17

because, you know, they're selling them, they wouldn't sell

Kristen Kramer: 00:02:20

something they didn't think worked, right. But what I see

Kristen Kramer: 00:02:23

is, more often than not those frameworks that are just sort of

Kristen Kramer: 00:02:29

a one size fits all approach, don't deliver results. So people

Kristen Kramer: 00:02:36

get into these programs, and myself included, I've been there

Kristen Kramer: 00:02:39

done that. And you're not getting the results that they

Kristen Kramer: 00:02:43

say you're supposed to be getting. And maybe you're brave

Kristen Kramer: 00:02:46

enough to share that with the person running the program, like

Kristen Kramer: 00:02:49

hey, you know, I don't know what I'm doing wrong, but something

Kristen Kramer: 00:02:52

right, because I'm not getting the results that you said I

Kristen Kramer: 00:02:54

would get. And the way they approach that, or at least that

Kristen Kramer: 00:02:58

I've been on the receiving end and watched with other people is

Kristen Kramer: 00:03:02

that you're the problem. Like if you're not getting results in

Kristen Kramer: 00:03:06

this program, it's because you're not doing the work. And

Kristen Kramer: 00:03:08

you are the problem, not my program, you. And one, it's

Kristen Kramer: 00:03:15

really frustrating when you're on the receiving end of that,

Kristen Kramer: 00:03:20

too. It's just soul crushing for me to watch people experience

Kristen Kramer: 00:03:23

it. And three, it's not you, there's nothing wrong with you.

Kristen Kramer: 00:03:29

What's wrong is that cookie cutter solutions don't work.

Kristen Kramer: 00:03:32

They just don't work. You are unique. The way you work in your

Kristen Kramer: 00:03:36

business is unique. Your Business therefore is unique.

Kristen Kramer: 00:03:39

You don't extrapolate it out like and so what we need to do

Kristen Kramer: 00:03:44

is look at how, how are you functioning in your business?

Kristen Kramer: 00:03:49

Right? How do you make decisions and process information? And

Kristen Kramer: 00:03:55

then come up with a framework customized to your needs and the

Kristen Kramer: 00:04:01

way you work and think and do that is going to help you grow

Kristen Kramer: 00:04:06

your business? Your way?

Janice Porter: 00:04:09

Yeah, it sounds like oh, wait, she's listening

Janice Porter: 00:04:11

to me. She's going to listen to you know how I do something. So

Janice Porter: 00:04:14

I totally understand the the example you just gave where

Janice Porter: 00:04:19

someone will say, you know, do this three day challenge. And,

Janice Porter: 00:04:23

you know, it'll be you know, what a $50,000 challenge that

Janice Porter: 00:04:29

you know, you're going to get there. Well, the real question

Janice Porter: 00:04:32

is, did they do it the first time around? Probably not. But

Janice Porter: 00:04:36

they don't say that. They just say this is what to expect and

Janice Porter: 00:04:39

it doesn't always happen. And I think that I totally. I hear

Janice Porter: 00:04:44

lots of people that spend a lot of money on these kinds of

Janice Porter: 00:04:46

courses. And very few have that same success. It's very true.

Janice Porter: 00:04:51

But the other the complete other end of that is being able to

Janice Porter: 00:04:57

listen Be a good listener. So So when someone you know has an an

Janice Porter: 00:05:02

explorative, a discovery call with you, or however you start

Janice Porter: 00:05:06

with a process with them, you have to listen and ask the right

Janice Porter: 00:05:10

questions and and listen to how, how they're, what they're saying

Janice Porter: 00:05:13

what they're not saying, and how right how it's affecting their

Janice Porter: 00:05:17

business. So you and I just had a quick conversation before we

Janice Porter: 00:05:20

went on air about something very simple a process that I'm still

Janice Porter: 00:05:25

doing manually around my podcast, and which I probably

Janice Porter: 00:05:30

could have, and I've tried before, but I'd haven't followed

Janice Porter: 00:05:33

through to have a checklist of things that somebody else could

Janice Porter: 00:05:37

do on my behalf, or automated, perhaps I don't know. But it's

Janice Porter: 00:05:43

having the trust factor on and knowing that it's all going to

Janice Porter: 00:05:48

get done and being able to let go of some of it that I find

Janice Porter: 00:05:51

difficult. And so you get someone like me, so you have to

Janice Porter: 00:05:54

be a counselor as well as a, as a, an expert in you know, in the

Janice Porter: 00:06:00

systems. Right. Right.

Kristen Kramer: 00:06:01

Yeah. I mean, and, and I, I understand what

Kristen Kramer: 00:06:05

you're saying, because there's a couple things that happen when

Kristen Kramer: 00:06:08

we want to start delegating workout, right, there is the

Kristen Kramer: 00:06:10

trust factor. So we have to know that we can trust and rely upon

Kristen Kramer: 00:06:14

the person that we're asking to do the work. And there are ways

Kristen Kramer: 00:06:18

to onboard and train and communicate that help you do

Kristen Kramer: 00:06:21

that. So you don't have to micromanage. But the other piece

Kristen Kramer: 00:06:24

of it is, you know, when your business can essentially run on

Kristen Kramer: 00:06:31

a lot of levels without you as the main ingredient. it a little

Kristen Kramer: 00:06:38

bit of fear and insecurity comes into play because we're like,

Kristen Kramer: 00:06:43

they don't need me anymore. They I've been replaced, they don't

Kristen Kramer: 00:06:48

need me anymore. I'm not, I'm not significant to my business,

Kristen Kramer: 00:06:51

I'm not important to my business. And it sounds silly,

Kristen Kramer: 00:06:54

like, you know, when I say it out loud, I'm like, you know, 10

Kristen Kramer: 00:06:58

years ago, if somebody had said that, to me, I'd been like,

Kristen Kramer: 00:07:00

whatever. But I experienced that when I had my VA agency, I had

Kristen Kramer: 00:07:05

eight virtual assistants, I swear to you, as the day is

Kristen Kramer: 00:07:07

long, I could have gotten abducted by aliens, or, you

Kristen Kramer: 00:07:11

know, fallen into a crevasse or something for them not here for

Kristen Kramer: 00:07:16

me for weeks on end. And they would have continued just

Kristen Kramer: 00:07:20

running like a well oiled machine. And that's amazing when

Kristen Kramer: 00:07:24

you can create that in your business. For me, that's the

Kristen Kramer: 00:07:26

pinnacle of success. You know, in my mind, that's what I'm

Kristen Kramer: 00:07:29

always aiming for. But I did feel that insecurity and kind of

Kristen Kramer: 00:07:36

like, okay, so now what am I supposed to do? Because they

Kristen Kramer: 00:07:40

clearly don't need me. You know, I did such a great job training

Kristen Kramer: 00:07:45

and onboarding and building out systems that I'm no longer

Kristen Kramer: 00:07:49

necessary. And so you do get a little bit of insecurity that

Kristen Kramer: 00:07:53

sets in but but it fades, it does fade, if you sit in the

Kristen Kramer: 00:07:58

discomfort of it long enough, it will, it will ease up.

Janice Porter: 00:08:02

So the name of your company bold moves, boss,

Janice Porter: 00:08:07

which says something to me that tell me where that came from?

Janice Porter: 00:08:12

Because was it making the bold move into this business? Or is

Janice Porter: 00:08:16

it is it that you create bold moves for your clients? Um,

Kristen Kramer: 00:08:23

I think it's a little of both. But it's more

Kristen Kramer: 00:08:25

about helping people take the bold moves to what I call boss

Kristen Kramer: 00:08:32

up their business that used to be one of my taglines that I

Kristen Kramer: 00:08:35

use, you know, bold moves to boss up your business. There's a

Kristen Kramer: 00:08:40

lot of fire element and my branding. Yes, and that's

Kristen Kramer: 00:08:44

because, you know, fire is associated with transformation

Kristen Kramer: 00:08:48

and movement, it's very active. And sometimes, you know, if

Kristen Kramer: 00:08:54

you've ever heard me talk about business, you know, different

Kristen Kramer: 00:08:56

stages of the business lifecycle. One of them is the

Kristen Kramer: 00:08:58

Phoenix where you're reinventing and rebuilding your business.

Kristen Kramer: 00:09:02

And you're having to rise from the ashes, you know, into this

Kristen Kramer: 00:09:07

fiery, fiery bird. And that's really the essence of the brand

Kristen Kramer: 00:09:14

bold moves boss is about one truly appreciating and stepping

Kristen Kramer: 00:09:20

into your own power. Right, that you are the boss, right? And I

Kristen Kramer: 00:09:26

know that the term boss kind of comes with it has a negative

Kristen Kramer: 00:09:29

connotation. But for me, it's a positive. It's a positive word,

Kristen Kramer: 00:09:36

because we all want to be the boss like even when we you know,

Kristen Kramer: 00:09:39

when I worked in a traditional workforce, it's better to be the

Kristen Kramer: 00:09:42

boss than to have a crummy boss telling you what to do all the

Kristen Kramer: 00:09:46

time. Right. I don't

Janice Porter: 00:09:48

see it as negative I see it as powerful.

Janice Porter: 00:09:51

Yeah. And it's kind of a it's been modernized with the boss

Janice Porter: 00:09:56

babe type of mentality right as well. But let's just back Cut

Janice Porter: 00:10:00

for a second because you work with businesses in each of the

Janice Porter: 00:10:04

stages of their growth, the launch, and you've got the

Janice Porter: 00:10:06

unicorn, the launch and build phase, you've got the dragon,

Janice Porter: 00:10:10

the growth and scale phase, and then the Phoenix, the reinvent

Janice Porter: 00:10:14

and rebuilt. So you'll work with people in any of those phases of

Janice Porter: 00:10:17

their business, right?

Kristen Kramer: 00:10:18

Yeah, that's correct. I will. Yeah.

Janice Porter: 00:10:20

And so what's your favorite,

Kristen Kramer: 00:10:23

um, I think I'm a little biased right now,

Kristen Kramer: 00:10:27

because I find my business a bit in the Phoenix stage. You know,

Kristen Kramer: 00:10:31

because it taking a different direction and

Janice Porter: 00:10:35

kind of reinventing a little reinventing

Kristen Kramer: 00:10:37

how I fit into the current marketplace, right

Kristen Kramer: 00:10:40

to meet meet the needs of the changing marketplace. And I, you

Kristen Kramer: 00:10:46

know, I think I like I know, it sounds silly, I do like all of

Kristen Kramer: 00:10:50

them. And unicorns are, you know, they're fun to work with,

Kristen Kramer: 00:10:54

because they're, you know, it's about bringing their vision into

Kristen Kramer: 00:10:58

the real world, right. So helping them figure out how they

Kristen Kramer: 00:11:01

can be more effective in their business, if they're a

Kristen Kramer: 00:11:04

solopreneur, I work with a lot of solopreneurs, to bring that

Kristen Kramer: 00:11:08

vision into reality. And then dragons are, you know, in that

Kristen Kramer: 00:11:13

growth and scale phase, I've lived that several times over in

Kristen Kramer: 00:11:17

my own business. And so it's truly the entrepreneur going

Kristen Kramer: 00:11:21

through the growing pains of a growing business. And, you know,

Kristen Kramer: 00:11:26

helping them navigate and avoid all the tar pits and thorny

Kristen Kramer: 00:11:30

brambles have that process is fun, but usually what will

Kristen Kramer: 00:11:37

happen is, you know, I'll start with somebody, you know, early

Kristen Kramer: 00:11:40

in their business lifecycle, and then we just continue to evolve,

Kristen Kramer: 00:11:45

how I'm working with them as their business continues to

Kristen Kramer: 00:11:47

grow. I'm used to having long term clients, um, you know,

Kristen Kramer: 00:11:54

because I can work with businesses at any of those

Kristen Kramer: 00:11:56

stages. And so I'm able to sort of continue to evolve, meeting

Kristen Kramer: 00:12:01

their needs, and helping them guide, you know, be guided

Kristen Kramer: 00:12:04

through that scaling process, because it's, it is painful, it

Kristen Kramer: 00:12:09

doesn't have to be a nightmare. And you don't have to go it

Kristen Kramer: 00:12:13

alone. But it there are some some speed bumps you're going

Kristen Kramer: 00:12:18

to, you know, run into.

Janice Porter: 00:12:20

So with the work that you do, do you have to

Janice Porter: 00:12:23

constantly be assessing the different tools that are out

Janice Porter: 00:12:28

there? Or do you stay with your tried and true favorites?

Kristen Kramer: 00:12:32

No, I really, um, I really try to stay up to

Kristen Kramer: 00:12:35

date on, you know, like, right now, I'm exploring a lot of

Kristen Kramer: 00:12:38

different AI platforms, and how do we, you know, just I mean,

Kristen Kramer: 00:12:42

it's, it's the popular topic, right. But not just for

Kristen Kramer: 00:12:46

copywriting and marketing purposes for but for how we can

Kristen Kramer: 00:12:51

leverage that technology to be more effective in our day to day

Kristen Kramer: 00:12:55

operations. And, and help us ease some of that decision

Kristen Kramer: 00:13:00

fatigue that happens as entrepreneurs, you know, you get

Kristen Kramer: 00:13:02

to the end of the day, and you're like, you have to figure

Kristen Kramer: 00:13:05

out what, what's for dinner, and you're just like, I just, I

Kristen Kramer: 00:13:08

don't care if somebody's buying a frozen pizza, right, because I

Kristen Kramer: 00:13:10

don't want to make another decision today, like I'm tapped

Kristen Kramer: 00:13:13

out. So, you know, I, I definitely stay on top of what's

Kristen Kramer: 00:13:18

coming up. And if somebody brings a platform to me, then I

Kristen Kramer: 00:13:21

go, and I, I'm exploring it and trying to learn, you know, learn

Kristen Kramer: 00:13:24

more about it. Because, you know, the other thing that you

Kristen Kramer: 00:13:28

and I have talked about is that it's really important to get you

Kristen Kramer: 00:13:31

matched up with the right technology. So I don't think

Kristen Kramer: 00:13:35

there's anything wrong with, you know, only servicing or only

Kristen Kramer: 00:13:39

working with the, you know, specific set of platforms. But,

Kristen Kramer: 00:13:45

you know, keep isn't a good platform for everyone. So who's

Kristen Kramer: 00:13:48

not for everyone, some people just need constant contact or do

Kristen Kramer: 00:13:51

whatever. So,

Janice Porter: 00:13:53

I've tried to keep it simple, because I get

Janice Porter: 00:13:55

overwhelmed by things like Trello, even I tried Trello once

Janice Porter: 00:14:01

and it was all pretty and color coded. And but I couldn't get

Janice Porter: 00:14:04

myself there, I'd rather have my nice fountain pen and write on a

Janice Porter: 00:14:07

piece of paper. So you know, just you find these things out

Janice Porter: 00:14:11

about yourself as you're going through these processes, for

Janice Porter: 00:14:14

sure. Definitely, so But But what I find interesting in the

Janice Porter: 00:14:20

work that you do, which I think would be really rewarding, is

Janice Porter: 00:14:24

that you own I want to come back to something that we just talked

Janice Porter: 00:14:27

about AI, I want to just share something with you, but that you

Janice Porter: 00:14:32

kind of work both sides of things. You're looking at the

Janice Porter: 00:14:35

operations and how to systemize things and you're also looking

Janice Porter: 00:14:39

at the people side of things and delegating. So that must be

Janice Porter: 00:14:42

really rewarding when you're able to sort of cover the bases

Janice Porter: 00:14:46

for people. Yeah,

Kristen Kramer: 00:14:48

I think what kind of feeds my soul is when

Kristen Kramer: 00:14:50

I'm able to see my clients have those aha moments, you know,

Kristen Kramer: 00:14:55

where that spark, you know, that led us down this entrepreneurial

Kristen Kramer: 00:14:59

path halfway and said, I want to be a trailblazer.

Janice Porter: 00:15:04

Find the time to do what they love to do, the

Janice Porter: 00:15:07

business that they love to do, as opposed to being dug in the

Janice Porter: 00:15:10

mire of having to do your taxes. Or you're right, yeah, I

Kristen Kramer: 00:15:16

feel the same way about accounting. But yeah,

Kristen Kramer: 00:15:18

I think it's about falling in love with your business again,

Kristen Kramer: 00:15:21

you know, I'm falling in love with the idea that you're the

Kristen Kramer: 00:15:25

boss. And being the boss means that you also have control of

Kristen Kramer: 00:15:30

how you do things and the outcome. And taking, you know,

Kristen Kramer: 00:15:35

just really stepping into having control of, I guess, your

Kristen Kramer: 00:15:38

destiny, if you will. But really, for me, I think working

Kristen Kramer: 00:15:42

both sides of that, and helping them you know, leverage time and

Kristen Kramer: 00:15:46

technology and then talent, right, the people that they're

Kristen Kramer: 00:15:49

working with in their business is, is rewarding, because I get

Kristen Kramer: 00:15:55

to see them fall in love with their business again, like

Kristen Kramer: 00:15:59

remember why they wanted to be the captain of their own ship to

Kristen Kramer: 00:16:02

begin with, and to really love, love that experience and that

Kristen Kramer: 00:16:08

journey, and you're right and have a business that fuels the

Kristen Kramer: 00:16:12

lifestyle and the other dreams that they they want to bring

Kristen Kramer: 00:16:16

forth in their life, or

Janice Porter: 00:16:18

when you mentioned AI, and not just the

Janice Porter: 00:16:21

copywriting piece, I have a client that. So part of my

Janice Porter: 00:16:27

business is nurturing relationships that you have with

Janice Porter: 00:16:30

your clients and your prospects and so on. And I do that through

Janice Porter: 00:16:36

in real mail, greeting cards and gifts. And it's a system that I

Janice Porter: 00:16:41

use. That's one thing that systemized in a way for me, but

Janice Porter: 00:16:43

I still like to do that the personal touch on the cards. And

Janice Porter: 00:16:47

so I write them all into it, most of them are done

Janice Porter: 00:16:49

individually. But one of my clients, she decided that she

Janice Porter: 00:16:55

loved the idea of sending the cards, but she wanted to make

Janice Porter: 00:16:58

sure that it was really personalized. And so she would

Janice Porter: 00:17:01

go she is now doing this, she's going to their LinkedIn profile.

Janice Porter: 00:17:05

And maybe if she has access to them, she's talked to them and

Janice Porter: 00:17:08

their website, and she gets a sense of who they are. She's in

Janice Porter: 00:17:12

sales. And, and she's putting these things into Dolly, the AI,

Janice Porter: 00:17:18

visual thing, yeah, comes up with a card, a front of a card

Janice Porter: 00:17:23

that has all of their interests in whatever on it. So it shows

Janice Porter: 00:17:26

that she's listened. And then she uses that on the card system

Janice Porter: 00:17:30

that we

Kristen Kramer: 00:17:30

have. I love that. I love that idea. That's

Kristen Kramer: 00:17:33

and that is a great example of how we can leverage that

Kristen Kramer: 00:17:36

technology. And I was really resistant to jump on the, the AI

Kristen Kramer: 00:17:42

bandwagon because I was like, you know, the last thing I want

Kristen Kramer: 00:17:46

to do is kill more brain cells and forget like things like

Kristen Kramer: 00:17:48

grammar, yes, spelling, you know, just fundamental

Kristen Kramer: 00:17:52

communication skills, or independent thinking, Yes, but,

Kristen Kramer: 00:17:58

you know, now I really see it as a tool to help me be more

Kristen Kramer: 00:18:01

productive in my business. And, you know, for example, I'll I

Kristen Kramer: 00:18:05

can take a transcript from a call that I've had, if I have

Kristen Kramer: 00:18:10

permission to record it, of course, and I can drop that into

Kristen Kramer: 00:18:14

chat GPT and a custom GPT that I built, and I can ask it to give

Kristen Kramer: 00:18:19

me a meeting recap with key takeaways, action steps, like,

Kristen Kramer: 00:18:25

you know, to do list for each of us, and, you know, all of those

Kristen Kramer: 00:18:27

things. Um, and that used to take me a few hours to do now,

Kristen Kramer: 00:18:32

because I'd have to go back through all my notes. And now

Kristen Kramer: 00:18:36

it's, you know, I'm able to turn around a meeting recap and just

Kristen Kramer: 00:18:39

a few hours, you know, depending on how much I you know, want to

Kristen Kramer: 00:18:42

dig into all the details, but usually what it generates on the

Kristen Kramer: 00:18:45

first run is, is great. Yeah,

Janice Porter: 00:18:49

yeah, that's another whole thing, though, is

Janice Porter: 00:18:51

the custom templates. And I just had a sniff of that with

Janice Porter: 00:18:57

somebody that was on a call with us with some LinkedIn trainers a

Janice Porter: 00:19:01

couple of weeks ago, and I haven't had time to go back and

Janice Porter: 00:19:03

explore it, but it feels techy to me, and I get bogged down in

Janice Porter: 00:19:08

it. But it makes sense. When I you showed me actually how you

Janice Porter: 00:19:11

had your setup. So another whole thing and another piece that you

Janice Porter: 00:19:17

bring to the table actually for for your clients. I think that's

Janice Porter: 00:19:20

going to be really useful going forward. Yeah, I'm just to take

Janice Porter: 00:19:25

it offline a little bit. I just want to find out a little bit

Janice Porter: 00:19:28

more about you. And my audience then gets to know you a little

Janice Porter: 00:19:32

bit more because I think you have a lot to offer. A lot of

Janice Porter: 00:19:35

the people that listen to my, my podcast, but I like to know

Janice Porter: 00:19:40

sometimes. You know, are you are you a traditional reader? Are

Janice Porter: 00:19:45

you a Kindle reader now or are you a listener? Are you a video

Janice Porter: 00:19:49

person? What do you how do you get your information or

Janice Porter: 00:19:54

enjoyment I should say too, so

Kristen Kramer: 00:19:56

um, my guilty pleasure is true crime. Okay,

Kristen Kramer: 00:20:01

um, yeah, I books, podcasts have no listen to it, because I can

Kristen Kramer: 00:20:07

listen to them while I'm working on other things cooking dinner

Kristen Kramer: 00:20:09

and whatever, right? Yeah, um, and I do like audiobooks,

Kristen Kramer: 00:20:14

although the audiobooks I listened to are nonfiction, so

Kristen Kramer: 00:20:18

you know, their, like, business or history or you know,

Kristen Kramer: 00:20:20

whatever. I haven't really, like, gotten hooked on listening

Kristen Kramer: 00:20:25

to fiction, because that's kind of, like, I don't know, you

Kristen Kramer: 00:20:30

know, when you read a fiction book, you're in your head, you

Kristen Kramer: 00:20:32

hear what the character sound like and everything and an audio

Kristen Kramer: 00:20:35

when it's just one person reading sometimes they do a good

Kristen Kramer: 00:20:37

job, sometimes they don't. But, um, so I would say like, the way

Kristen Kramer: 00:20:42

I consume media right now is mostly audio. But I do a lot of

Kristen Kramer: 00:20:49

video too. You know, I mean, but it's, it's really probably more

Kristen Kramer: 00:20:55

audio because I'm busy doing other things and with a video, I

Kristen Kramer: 00:20:58

mean, you gotta,

Janice Porter: 00:20:59

you have to sit and watch it. I know, sit and

Janice Porter: 00:21:01

watch it. Yeah, I'm talking about true crime. Have you ever

Janice Porter: 00:21:05

read and

Kristen Kramer: 00:21:06

rules books? Ah, no, I haven't

Janice Porter: 00:21:09

you definitely want to do that. She's been

Janice Porter: 00:21:11

around as a true crime writer for years. And I read I met her

Janice Porter: 00:21:15

actually, she was from the Pacific Northwest. And she came

Janice Porter: 00:21:18

up to Vancouver to speak. And I went to hear her and she was

Janice Porter: 00:21:22

amazing. But her stuff is like, there was a guy in Seattle, who,

Janice Porter: 00:21:28

like every one of her books, they'd been convicted or

Janice Porter: 00:21:31

whatever. And she through the whole story. And he's even

Janice Porter: 00:21:39

corresponded with the people that she's, yeah, it's really

Janice Porter: 00:21:42

interesting. Anyway, her stories are very gripping. There was a

Janice Porter: 00:21:44

movie, probably before your time with Farrah Fawcett called the

Janice Porter: 00:21:48

burning bed.

Kristen Kramer: 00:21:50

Oh, no, I, I know that movie. Okay. Well,

Kristen Kramer: 00:21:52

that's one of the

Janice Porter: 00:21:53

books that she wrote. And there's one about

Janice Porter: 00:21:57

this. I have to get the name of it for you, because it was just

Janice Porter: 00:22:00

gripping about this guy who supposedly killed his wife. And

Janice Porter: 00:22:05

it was like the perfect murder and the whole story. Like you

Janice Porter: 00:22:08

can't stop reading her stuff, right?

Kristen Kramer: 00:22:10

Yeah, no, I yeah, definitely tell me what it

Kristen Kramer: 00:22:13

is. Because I do enjoy reading it. It's just I find that

Janice Porter: 00:22:16

audio now. I don't know they could. Oh, yeah,

Janice Porter: 00:22:18

that's, that's true, too. I

Kristen Kramer: 00:22:19

mean, and there is something to be said about

Kristen Kramer: 00:22:21

reading a book, even if it's an e book. I mean, it uses

Kristen Kramer: 00:22:24

different parts of our brain and engages us differently. And I'm

Kristen Kramer: 00:22:27

on the computer a lot. So I think that's why I don't like, I

Kristen Kramer: 00:22:31

don't use my phone as a computer because I'm like, Just get on my

Kristen Kramer: 00:22:36

laptop if I need something. You

Janice Porter: 00:22:37

know, it's funny because I, I used to read a lot

Janice Porter: 00:22:40

more. And I find myself very distracted. Now, when I read and

Janice Porter: 00:22:44

I really wanted to read this book that I heard about, it was

Janice Porter: 00:22:47

a novel. I don't read novels very, very often at all. And it

Janice Porter: 00:22:51

was called, it is called Lessons in chemistry. And it got really

Janice Porter: 00:22:55

good reviews. And I bought the book, the hardcover book, I

Janice Porter: 00:22:58

bought the book. And I've read two chapters, and it sits on my

Janice Porter: 00:23:02

night table. But the the, it's been made into a series on Apple

Janice Porter: 00:23:06

TV, and I knew it was there. And I didn't want to watch it

Janice Porter: 00:23:10

because I wanted to read the book first. Yeah, I just paved,

Janice Porter: 00:23:13

and I've started to watch it. And I think that's where it

Janice Porter: 00:23:16

needs to be for me. But yeah, I'm liking what I'm seeing. So

Janice Porter: 00:23:19

you never know, right? It just never I

Kristen Kramer: 00:23:21

want I think it's, I think, you know, it's

Kristen Kramer: 00:23:24

different. Because we, you know, like me, you probably consumed

Kristen Kramer: 00:23:27

so much electronically, that, you know, you're kind of like to

Kristen Kramer: 00:23:31

sit down with a book and hard read it that way. It's just

Kristen Kramer: 00:23:35

you're kind of like, Oh, I've been reading stuff all day.

Janice Porter: 00:23:38

Yeah, exactly. So so that's one question. The

Janice Porter: 00:23:40

other question I wanted to ask you, and then I'm gonna give you

Janice Porter: 00:23:43

one final question. That is, I often asked my guests to comment

Janice Porter: 00:23:49

on my favorite word, which is curiosity. And I want to know,

Janice Porter: 00:23:53

two parts one, do you think curiosity is innate? Or learned?

Janice Porter: 00:24:00

And part two is what are you most curious about these days?

Kristen Kramer: 00:24:05

So nature versus nurture? The age old question,

Kristen Kramer: 00:24:13

you know, I think curiosity can be learned. Okay. Um, but I

Kristen Kramer: 00:24:19

would also say that there are people who like my daughter, for

Kristen Kramer: 00:24:22

example, she is very curious, and she will go Reese, like, she

Kristen Kramer: 00:24:29

just researches all kinds of random stuff. She can blame me

Kristen Kramer: 00:24:31

on that, but but because I'm like that, too. And so she's

Kristen Kramer: 00:24:36

very curious about the world and how people behave and wants to

Kristen Kramer: 00:24:39

understand it more. And some people I think, are just like, I

Kristen Kramer: 00:24:44

leave me in my bubble. I don't want to know, which is fine. But

Kristen Kramer: 00:24:47

I think you can teach it to and I think it's fostering an

Kristen Kramer: 00:24:50

environment where I think because I think this piece is

Kristen Kramer: 00:24:54

the key. It's okay to ask questions. Yes, right, because

Kristen Kramer: 00:24:58

that's the root of curiosity. He has to question things. And, um,

Kristen Kramer: 00:25:04

you know, sometimes, you know, I mean, my dad was a great example

Kristen Kramer: 00:25:08

of this, and I don't fault him for it, but it was Do as I say,

Kristen Kramer: 00:25:11

not as I do. Right now, I'm still very curious. But, you

Kristen Kramer: 00:25:15

know, he didn't want wasn't, you know, it wasn't a conversation

Kristen Kramer: 00:25:19

or questions. You know, it was like I told you to go, Yeah, I'm

Kristen Kramer: 00:25:22

not here to discuss it with you. But I think that that curiosity

Kristen Kramer: 00:25:25

is when you're in an environment where you are able to ask

Kristen Kramer: 00:25:28

questions, and it's encouraged for you to question things that

Kristen Kramer: 00:25:31

you can learn to be very curious. And I think it's

Kristen Kramer: 00:25:34

something that people should work to cultivate. If they if

Kristen Kramer: 00:25:40

they feel like they're not very curious about things, then I

Kristen Kramer: 00:25:42

wouldn't, I would really encourage them to try. Try it

Kristen Kramer: 00:25:48

on, you know, and just start asking questions, then they

Kristen Kramer: 00:25:52

might be surprised might be pleasantly surprised to be like,

Kristen Kramer: 00:25:54

Oh, wow. Okay. Um, and then, what was the second part of the

Kristen Kramer: 00:26:00

question? I'm

Janice Porter: 00:26:00

sorry, the most curious about these days.

Kristen Kramer: 00:26:03

What am I most curious about these days? Um,

Kristen Kramer: 00:26:06

well, so it's kind of twofold. Um, one is, I'm, I'm really

Kristen Kramer: 00:26:12

curious about the direction of AI. Because, you know, I grew up

Kristen Kramer: 00:26:16

with the Terminator movies, and I am like this, this is the,

Kristen Kramer: 00:26:19

this is Skynet. Like being born. Right? And that's part of what I

Kristen Kramer: 00:26:24

have go through my head sometimes. Because, because with

Kristen Kramer: 00:26:27

a long conversation anyway, but so I'm very curious to see how

Kristen Kramer: 00:26:30

that's going to go. But I think I'm most curious about human

Kristen Kramer: 00:26:34

behavior, and why people do the things that they do. And you

Kristen Kramer: 00:26:40

know, why you can have two people that grow up in the same

Kristen Kramer: 00:26:44

household, and they turn out very differently, or why people

Kristen Kramer: 00:26:48

make the decisions that they make. And it's not just

Kristen Kramer: 00:26:50

psychology, it's really just kind of understanding, like, the

Kristen Kramer: 00:26:54

logic that they're using to make those decisions. So I think

Kristen Kramer: 00:26:58

that's why True Crime appeals to me so much is, you know, not

Kristen Kramer: 00:27:01

because I'm, like, morbid, and like to see other people suffer.

Kristen Kramer: 00:27:06

But it's because I, I'm like, the question I'm always asking

Kristen Kramer: 00:27:11

is, like, at what point did that, you know, boundary of, I

Kristen Kramer: 00:27:18

might think about doing that. But I know, that's not a good

Kristen Kramer: 00:27:22

idea, right? Like, I don't want to do the jail time, there's too

Kristen Kramer: 00:27:24

many repercussions, like, you know, being able to understand

Kristen Kramer: 00:27:27

the potential outcome and the consequences of it, versus

Kristen Kramer: 00:27:31

somebody that just bypasses that boundary, and they do something,

Kristen Kramer: 00:27:37

you know. So that's like a, what happened there? Like, how did

Kristen Kramer: 00:27:44

they get to that point where they were like, Yeah, this, this

Kristen Kramer: 00:27:47

is a good plan, this is what I'm going with, versus I'm going to

Kristen Kramer: 00:27:50

walk away and whatever, you know, have the day, you know,

Kristen Kramer: 00:27:55

karma delivers to you that you deserve or whatever, you know.

Kristen Kramer: 00:27:58

So I think human behavior is probably the thing I'm most

Kristen Kramer: 00:28:00

curious about. Okay, thank you. I can rival being an AI. Yeah.

Janice Porter: 00:28:05

Okay. That's awesome. Thank you. And the last

Janice Porter: 00:28:07

question I want to ask you is what would you like to leave

Janice Porter: 00:28:09

with my audience today as perhaps your, your key business?

Janice Porter: 00:28:17

Advice?

Kristen Kramer: 00:28:20

Yeah, so first, I would say that, at some point

Kristen Kramer: 00:28:27

in your business, you need help, right? Like, you're gonna get to

Kristen Kramer: 00:28:30

a point where you just can't manage it all yourself. And if

Kristen Kramer: 00:28:35

we work to build a solid foundation, meaning you've taken

Kristen Kramer: 00:28:40

the time to I know this is gonna sound really tedious and boring.

Kristen Kramer: 00:28:44

But to really document the way you're working in your business,

Kristen Kramer: 00:28:46

how things get done. Then when you come to me and you say,

Kristen Kramer: 00:28:51

Kristen, I need to get a virtual assistant. And I asked you, what

Kristen Kramer: 00:28:54

are you going to have them do, you will understand what you

Kristen Kramer: 00:28:58

want to get off of your plate, right? And you have to know that

Kristen Kramer: 00:29:04

information before you go out and hire somebody. Because if

Kristen Kramer: 00:29:10

you put the cart before the horse and hire somebody without

Kristen Kramer: 00:29:14

having a clue as to what you're going to delegate to them. And

Kristen Kramer: 00:29:18

that's usually just because we're, you know, we're walking

Kristen Kramer: 00:29:21

on water all the time as entrepreneurs, so we don't stop

Kristen Kramer: 00:29:24

long enough to get it all organized in a nice, neat little

Kristen Kramer: 00:29:26

package, right? But take the time to document it. And do

Kristen Kramer: 00:29:32

yourself a huge favor. To do that and consciously understand

Kristen Kramer: 00:29:37

where you're investing your time. Because if it's not, if

Kristen Kramer: 00:29:42

your time is not invested in cultivating relationships, and

Kristen Kramer: 00:29:48

nurturing relationships, because those are the two activities

Kristen Kramer: 00:29:51

that put money in your bank account, then it probably needs

Kristen Kramer: 00:29:56

to be assigned to somebody else. But to do that, you have to know

Kristen Kramer: 00:29:59

what If those things are, how you're going to train them, how

Kristen Kramer: 00:30:05

are you going to onboard them? How you're going to assign work

Kristen Kramer: 00:30:08

to them? How you're going to hold them accountable without

Kristen Kramer: 00:30:12

micromanaging them to death and creating more work for yourself?

Janice Porter: 00:30:16

Yeah, that's, that's good advice, actually.

Janice Porter: 00:30:18

Because I have tried before, to, to have someone do some VA work

Janice Porter: 00:30:24

for me, but I didn't really know what I wanted them to do. And

Janice Porter: 00:30:26

you can't expect them to be the person to pick it up when they

Janice Porter: 00:30:31

don't know what you know what you want. So right, yeah,

Kristen Kramer: 00:30:34

and they only see a sliver of your business,

Kristen Kramer: 00:30:36

they don't really see the entire business itself. So it's, you

Kristen Kramer: 00:30:41

really put yourself in, you know, in a position of

Kristen Kramer: 00:30:44

frustration and not getting the results that you hoped for. When

Kristen Kramer: 00:30:50

you're not clear on what you're going to have them do. Plus, if

Kristen Kramer: 00:30:53

you don't know what you're going to delegate, how do you ensure

Kristen Kramer: 00:30:55

that you hire the right professional?

Janice Porter: 00:30:57

Right, exactly. Because not everybody's the

Janice Porter: 00:30:59

expert in it. Right. Right. Well, thank you. Thank you for

Janice Porter: 00:31:03

being here. Thank you for your wisdom because I do believe that

Janice Porter: 00:31:07

you know what you're talking about, and I encourage my

Janice Porter: 00:31:10

audience to check out your website bold moves boss.com and

Janice Porter: 00:31:16

I will put everything in the show notes about how to find

Janice Porter: 00:31:19

you. Excuse me, I will also send you some information on an rule

Janice Porter: 00:31:24

and her books. And it'd be fun for me to look those up again.

Janice Porter: 00:31:28

And, and thank you to my audience for being here. As

Janice Porter: 00:31:31

usual. I appreciate you and remember to stay connected and

Janice Porter: 00:31:35

be remembered